WARRANTY

WHAT IS SPYDER'S WARRANTY POLICY?

Spyder offers a limited lifetime warranty against defects in materials and workmanship, which is applicable on outerwear only—ski jackets and ski pants. Spyder's warranty is only valid on items purchased through an Authorized Spyder Dealer to the original purchaser, and the purchaser must provide an original receipt for purchase.

All warranties only apply when the item is used in normal conditions, and for the purpose the product was originally designed. All warranties do not cover any damage due to misuse, abuse, accidents, neglect, normal wear and tear, theft or damage caused by anything other than defect in materials and workmanship.  Spyder has the sole discretion to determine whether an item is covered under the warranty policy.

 

DEFINE "LIMITED LIFETIME WARRANTY"

Limited Lifetime Warranty means that your garment will be free of manufacturer defects for a practical life span of the product—it does not mean the garment will last your lifetime. Lifetime of a product is determined by the amount and type of use plus care of the garment. All garments eventually show signs of wear, and wear-and-tear is not covered under Spyder's Limited Lifetime Warranty.

 

WHAT IS NOT COVERED UNDER SPYDER'S WARRANTY POLICY?

    • - Damage caused by accident, improper care, negligence, normal wear-and-tear, incorrect laundering, or natural breakdown of colours and materials over time and usage
    • - Failure of materials or workmanship due to heat sources
    • - Slashes, cuts or tears caused by hardware
    • - Goose down feather pull-through is normal and covered under warranty
    • - Natural UV fading of colours
    • - Damage to water repellent coatings due to duct tape application, melting, or abrasion
    • - Counterfeit and Sample products

     

    HOW DO I RETURN MY GARMENT FOR WARRANTY EVALUATION?

    Follow these steps:

    1. 1. Wash the garment. Government regulations require that all garments be cleaned before returning, or they will be returned as-is, un-repaired.
    2. 2. Bring the garment back to the authorised Spyder dealer where the item was purchased. Remember to bring your receipt as many dealers will return items to Spyder on your behalf, individual stores’ policies may vary.
    3. 3. If you prefer to contact us directly, please email Customer Service department for a Return Authorisation (RA) number: au.customerservice@spyder.com

       

      Please have your garment in hand when you call so we can help you locate the style number. Any return product that does not have a RA number will be refused.

     

    HOW SHOULD I CARE FOR MY SPYDER APPAREL?

    To wash, follow the care label on the inside of the garment. Zip all zippers prior to washing, and close all Velcro. To boost waterproofness, we recommend NIKWAX Tech Wash. Use caution around heat sources, including register heaters and fireplaces. Technical fabrics can melt, and this is not covered under our warranty policy.

     

    CAN I USE WATERPROOFING PRODUCT WHEN I WASH MY SKIWEAR?

    Sure. We recommend NIKWAX TX Direct; visit NIKWAX for options and follow the package's instructions.

     

    CAN I GET A REPLACEMENT ZIP-OFF SLEEVE (GOOGLE WIPE, BELT, HOOD, ETC) FOR MY JACKET?

    Sorry, due to storage, production, and constantly progressing designs, we can't replace lost components.