We hope that you love your Spyder product. However, if the product you purchased directly from Spyder Australia is not what you expected, please return it to us using our online returns portal below:

 How to return using the Returns Portal:

  1. Enter your order number and the email address used to place your order
  2. Complete the fields to submit your return. 
  3. Once submitted, you'll be emailed your unique QR code. 
  4. Print your label at home or bring your packaged return and QR code to your nearest Australia Post Collect & Return location (those marked with a printer symbol on the map) and they'll print one for you.
  5. Choose to drop your return at any Post Office or Australia Post Box.
  6. You'll be emailed tracking details so you can follow your return back to our warehouse.


Locate your nearest Australia Post location through the link below:



Return shipping charges are prepaid by us and no postage is required. However, we will not be responsible for freight charges on products returned with carriers other than our return service above. In any event, we recommend that you use a shipper that provides a tracking number.

Defective or, unworn and unused merchandise may be returned within 30 days after purchase for either exchange or refund. The product must be returned unworn. All returns are inspected upon receipt by online returns team.



Upon receipt of the returned item/s, our team will refund the amount paid to the original payment method used to pay the order within 2/3 business days. During peak selling season this refund period could extend an additional day.

Spyder Australia reserves the right to refuse returned products that do not meet the defined requirements.



While we offer the ability to refund your online order, unfortunately, we are unable to reserve stock and offer a direct exchange for any online purchases. This is due to a high turnover of stock and items availability, therefore we cannot guarantee your item will be in stock by the time we receive your return.

If a size exchange is required, we recommend placing a new order online and returning your original item(s) for a refund to avoid exchange sizes selling out. 


To be eligible for a return:

  • Item(s) have to be initiated for return and placed in the post within 30 days of the purchase date. 
  • Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty (marked in red under the product page title).
  • If you think you have received a faulty or incorrect item(s), please check out our Warranty Policy and follow our Warranty Procedure to lodge your claim. Please note your warranty claim will be pending approval.


Return Conditions:

  • Item(s) must be in original condition.
  • Item(s) must be unworn and unused and unwashed.
  • Original tags must be attached.
  • Free from make-up, animal hair and any scent (including deodorant, perfume or washing powder).

If your item(s) do not the above conditions, your return request will be denied.



Please understand that our online returns team is only capable of crediting you for items that have been purchased through our online store, any items received by our team that haven't been purchased through our online store will be returned to the sender at their cost.

Should you receive an item that has been purchased through our online store as a gift, please consider that our online returns team is only able to process refunds to the same method of payment that was used and is not able to process exchanges.
If you'd like to return an item or order that has been given to you as a gift, you'll still be required to enter a valid order number in the Returns Portal.


If you need additional information regarding returns, visit our Support Centre or contact our customer service team at